Approve requests

This page provides you with the options for fulfilling or denying requests made by your patrons.

For copies needed as soon as possible

When you have no currently available copies, you can choose whether to place a pending hold at your library or to request an interlibrary loan (ILL).

To place a local pending hold, select the option adjacent to your library name.
For an ILL, select a library in the list or Automatically fulfill request.
To help you decide, the numbers of total and currently available copies are shown for your library and libraries allowing ILLs that own at least one copy.
If you select Automatically fulfill request, Destiny® asks a randomly selected site to fulfill your request. If denied, Destiny asks the other libraries in turn, until your request is approved.
For an ILL, use the Delivery Method drop-down to select how you want the item delivered.

If you have selected a default interlibrary loan delivery method from Back Office > Site Configuration > Circulation, Destiny automatically selects it. You can change the selection.
Click Save.

The request is sent and appears in the ILL Requests section of your Requests list. The lending library can see and edit the expiration date from Circulation > Holds/ILL > View Requests > . Once the lending library begins to process the request, the expiration date is void.

When you approve a hold request, the request moves to the Local Requests - Local Materials Pending section.

When you approve an ILL request, the request moves to the ILL Requests - To be filled by other sites section with a status of Pending.

For copies needed on a specific date

Because the patron or staff member chose the library when placing the reserve request, you need only approve it. If it is an ILL, use the Delivery Method drop-down to select the method you want.

If you selected a default interlibrary loan delivery method from Back Office > Site Configuration > Circulation, Destiny automatically selects it. You can change the selection.

If you do not want to approve the request, you can return to the Requests list and delete it.

When you approve a local request, it moves to the Local Requests section.

When you approve an ILL request, the request moves to the ILL Requests - To be filled by other sites section. It also appears in the ILL Requests - To be filled by <my library> section at the fulfilling library.