Resolution—Help Ticket (Resource Manager)

You come to the Resolution page from the Edit Help Ticket page. Defining a resolution is required when closing a Help Ticket.

1. Complete the steps in the Edit Help ticket | Close Help Ticket section, then continue with the steps that follow.
2. Select a Resolution. If one of the five default resolutions is not suitable, click Other to define and save a new one.
3. If you chose Duplicate, enter the duplicate ticket number in the box that appears.
4. Enter a description of the resolution or the steps taken to resolve the issue. Max of 1,000 characters.
5. Click Save.

note The Help Ticket moves to the Closed section of the Archive subtab.